Position Type: Full-Time | Permanent
Location: Regional (Travel Required Within Assigned Region)
Salary: R48,000 CTC per month

Role Overview

We are seeking a highly organised, experienced, and proactive Regional Events & Trips Co-ordinator to take full responsibility for planning and managing events, educational tours, team-building programmes, and experiential trips throughout an assigned region.

This is a senior regional role suited to someone who can confidently manage everything from sourcing venues and planning activities to overseeing logistics, supplier relationships, safety compliance, and on-site event delivery. The successful candidate will also play an important role in growing and strengthening our regional supplier network while ensuring every programme delivers an exceptional customer experience.

Key Responsibilities

Event & Trip Planning

• Research and identify suitable venues, destinations, attractions, and activity providers within the assigned region
• Design detailed itineraries and experiential programmes
• Tailor experiences to client objectives, learner age groups, and event requirements
• Continuously source new and exciting destinations and experiences

Regional Supplier & Partner Management

• Develop and maintain strong relationships with regional venues, transport providers, accommodation establishments, caterers, and activity operators
• Negotiate favourable pricing and service agreements
• Conduct regular site inspections to assess quality, facilities, accessibility, and safety
• Capture professional photos and videos of venues and activities for customer proposals, social media, and marketing campaigns

Logistics Co-ordination

• Manage transport, accommodation, catering, schedules, staffing, permits, and bookings
• Ensure all confirmations, quotations, and operational documentation are accurate and completed on time
• Prepare comprehensive event briefs and operational plans for facilitators and support teams

Safety & Compliance

• Conduct venue and activity risk assessments
• Ensure suppliers comply with company safety standards and operational requirements
• Maintain emergency procedures and incident response plans for all regional events

On-Site Event Management

• Lead and oversee the successful delivery of events and trips throughout the region
• Act as the primary point of contact during programmes
• Resolve operational challenges quickly and professionally
• Ensure exceptional customer service throughout every event

Client & Internal Communication

• Build strong relationships with schools, corporate clients, and community organisations
• Provide timely quotations, confirmations, updates, and post-event follow-up
• Work closely with facilitators, operations, sales, and marketing teams to ensure seamless programme delivery

Regional Business Development

• Identify new venue, activity, and partnership opportunities within the region
• Assist in expanding the regional events portfolio
• Support regional marketing initiatives through content collection and local networking

Travel Requirement

This role requires frequent travel throughout the assigned region for:

• Venue inspections
• Supplier meetings
• Client visits
• Event supervision
• Content creation
• Quality assurance

Occasional travel outside the region may be required for training or company events.

Requirements

• Proven experience in event management, tourism, hospitality, logistics, educational programmes, or experiential event planning
• Excellent organisational and project management skills
• Strong negotiation and relationship-building ability
• Outstanding communication and customer service skills
• Ability to manage multiple projects simultaneously
• High attention to detail and strong problem-solving ability
• Self-motivated and capable of working independently
• Valid South African driver's licence
• Own reliable vehicle (advantageous)
• Comfortable travelling extensively within the region
• Comfortable capturing quality photos and videos using a smartphone or camera

Personal Attributes

• Professional, reliable, and highly organised
• Strong leadership and decision-making ability
• Calm under pressure
• Adaptable and resourceful
• Passionate about travel, education, and creating memorable experiences
• Positive attitude with excellent people skills

Remuneration

• R48,000 CTC per month
• Regional leadership responsibility
• Exciting travel-based role across your assigned region
• Opportunity to create and manage high-impact educational and experiential programmes
• Career growth within one of South Africa's leading experiential education companies

How to Apply

Interested candidates should submit:

• A comprehensive CV highlighting relevant event management, logistics, tourism, hospitality, or programme coordination experience
• A short motivation explaining why you are the ideal candidate to manage regional events and trips from concept through to successful delivery

Email applications to: careers@teambuilder.co.za

Position Type: Full-Time | Permanent
Location: Regional (Travel Required Within Assigned Region)
Salary: R48,000 CTC per month

Role Overview

We are seeking a highly organised, experienced, and proactive Regional Events & Trips Co-ordinator to take full responsibility for planning and managing events, educational tours, team-building programmes, and experiential trips throughout an assigned region.

This is a senior regional role suited to someone who can confidently manage everything from sourcing venues and planning activities to overseeing logistics, supplier relationships, safety compliance, and on-site event delivery. The successful candidate will also play an important role in growing and strengthening our regional supplier network while ensuring every programme delivers an exceptional customer experience.

Key Responsibilities

Event & Trip Planning

• Research and identify suitable venues, destinations, attractions, and activity providers within the assigned region
• Design detailed itineraries and experiential programmes
• Tailor experiences to client objectives, learner age groups, and event requirements
• Continuously source new and exciting destinations and experiences

Regional Supplier & Partner Management

• Develop and maintain strong relationships with regional venues, transport providers, accommodation establishments, caterers, and activity operators
• Negotiate favourable pricing and service agreements
• Conduct regular site inspections to assess quality, facilities, accessibility, and safety
• Capture professional photos and videos of venues and activities for customer proposals, social media, and marketing campaigns

Logistics Co-ordination

• Manage transport, accommodation, catering, schedules, staffing, permits, and bookings
• Ensure all confirmations, quotations, and operational documentation are accurate and completed on time
• Prepare comprehensive event briefs and operational plans for facilitators and support teams

Safety & Compliance

• Conduct venue and activity risk assessments
• Ensure suppliers comply with company safety standards and operational requirements
• Maintain emergency procedures and incident response plans for all regional events

On-Site Event Management

• Lead and oversee the successful delivery of events and trips throughout the region
• Act as the primary point of contact during programmes
• Resolve operational challenges quickly and professionally
• Ensure exceptional customer service throughout every event

Client & Internal Communication

• Build strong relationships with schools, corporate clients, and community organisations
• Provide timely quotations, confirmations, updates, and post-event follow-up
• Work closely with facilitators, operations, sales, and marketing teams to ensure seamless programme delivery

Regional Business Development

• Identify new venue, activity, and partnership opportunities within the region
• Assist in expanding the regional events portfolio
• Support regional marketing initiatives through content collection and local networking

Travel Requirement

This role requires frequent travel throughout the assigned region for:

• Venue inspections
• Supplier meetings
• Client visits
• Event supervision
• Content creation
• Quality assurance

Occasional travel outside the region may be required for training or company events.

Requirements

• Proven experience in event management, tourism, hospitality, logistics, educational programmes, or experiential event planning
• Excellent organisational and project management skills
• Strong negotiation and relationship-building ability
• Outstanding communication and customer service skills
• Ability to manage multiple projects simultaneously
• High attention to detail and strong problem-solving ability
• Self-motivated and capable of working independently
• Valid South African driver's licence
• Own reliable vehicle (advantageous)
• Comfortable travelling extensively within the region
• Comfortable capturing quality photos and videos using a smartphone or camera

Personal Attributes

• Professional, reliable, and highly organised
• Strong leadership and decision-making ability
• Calm under pressure
• Adaptable and resourceful
• Passionate about travel, education, and creating memorable experiences
• Positive attitude with excellent people skills

Remuneration

• R48,000 CTC per month
• Regional leadership responsibility
• Exciting travel-based role across your assigned region
• Opportunity to create and manage high-impact educational and experiential programmes
• Career growth within one of South Africa's leading experiential education companies

How to Apply

Interested candidates should submit:

• A comprehensive CV highlighting relevant event management, logistics, tourism, hospitality, or programme coordination experience
• A short motivation explaining why you are the ideal candidate to manage regional events and trips from concept through to successful delivery

Email applications to: careers@teambuilder.co.za

Position Type: Full-Time | Permanent
Location: Hybrid (Johannesburg, Gauteng)
Salary: R32,000 CTC per month

Role Overview

We are looking for a creative, strategic, and results-driven Social Media Manager to lead the online presence of the Team Group brands across all social media platforms.

This is a permanent leadership role responsible for developing and executing engaging content strategies that grow our audiences, strengthen our brand, generate leads, and drive meaningful engagement. The successful candidate will oversee content planning, campaign execution, community management, analytics, and social media advertising while working closely with our marketing, design, photography, and events teams.

The ideal candidate is highly creative, commercially minded, and passionate about building brands through compelling digital storytelling.

Key Responsibilities

Social Media Strategy

• Develop and execute comprehensive social media strategies across all Team Group brands
• Build brand awareness and increase audience engagement
• Plan monthly content calendars aligned with business objectives
• Identify new opportunities, trends, and emerging platforms

Content Creation & Management

• Create engaging written, visual, and video content
• Plan, script, and oversee the production of social media campaigns
• Coordinate photography and video shoots
• Write compelling captions, headlines, and calls-to-action
• Ensure all content aligns with brand guidelines

Platform Management

Manage and grow the company's presence across:

• Facebook
• Instagram
• TikTok
• LinkedIn
• YouTube
• X (Twitter)
• Threads
• Emerging social platforms

Community Management

• Respond to comments, messages, and enquiries professionally
• Build positive relationships with followers
• Monitor online conversations and protect brand reputation
• Escalate customer service issues where required

Campaign Management

• Plan and execute paid and organic social media campaigns
• Launch recruitment campaigns, promotional campaigns, competitions, and brand awareness initiatives
• Work with internal departments to promote events, programmes, and services

Analytics & Reporting

• Monitor engagement, reach, impressions, conversions, and audience growth
• Produce monthly performance reports
• Use data to optimise future campaigns
• Track industry trends and competitor activity

Collaboration

• Work closely with graphic designers, photographers, videographers, marketing staff, and business leaders
• Assist with marketing campaigns, launches, and special projects
• Attend company events to capture live content when required

Requirements

• Minimum 3 years' experience managing business social media accounts
• Strong understanding of all major social media platforms
• Excellent copywriting and communication skills
• Experience using Meta Business Suite and other scheduling platforms
• Knowledge of social media analytics and reporting tools
• Basic understanding of paid social advertising
• Strong organisational and project management skills
• Ability to work independently and meet deadlines
• Experience capturing quality smartphone photo and video content
• Knowledge of Canva, Adobe Creative Suite, or similar design software (advantageous)
• Valid driver's licence (advantageous)

Personal Attributes

• Creative thinker with fresh ideas
• Excellent attention to detail
• Passion for branding and storytelling
• Highly organised and proactive
• Strong communication and interpersonal skills
• Adaptable in a fast-paced environment
• Positive, energetic, and solutions-focused
• Commercially aware with a results-driven mindset

What We Offer

• R32,000 CTC per month
• Permanent full-time position
• Opportunity to shape the digital presence of multiple exciting brands
• Creative, collaborative working environment
• Career growth within one of South Africa's fastest-growing experiential marketing and education groups
• Opportunities to attend exciting events, team-building programmes, travel experiences, and content shoots

How to Apply

Interested candidates should submit:

• A comprehensive CV highlighting relevant social media and digital marketing experience
• A portfolio showcasing social media accounts, campaigns, or content you have managed
• Links to any public social media pages or digital work
• A short motivation explaining why you are the ideal candidate for this role

Email applications to: careers@teambuilder.co.za

Position Type: Full-Time | Permanent
Location: Johannesburg, Gauteng
Salary: R35,000 CTC per month

Role Overview

We are seeking an experienced, highly organised, and proactive Office Manager to oversee the daily operations of our head office and ensure the business runs efficiently across all departments.

This is a senior administrative leadership role responsible for managing office operations, supporting executive management, supervising administrative staff, coordinating company resources, and maintaining a productive, professional, and positive workplace.

The ideal candidate is an exceptional organiser with outstanding communication skills, strong leadership ability, and a passion for creating efficient systems and processes.

Key Responsibilities

Office Operations

• Manage the day-to-day running of the office
• Ensure all office systems and processes operate efficiently
• Maintain a clean, organised, and professional working environment
• Coordinate office maintenance, equipment, and facilities
• Manage office supplies and inventory

Administration Management

• Oversee all administrative functions across the business
• Develop and improve office procedures and workflows
• Prepare reports, presentations, and business documentation
• Ensure company records are accurately maintained
• Manage filing systems and confidential documentation

Staff Management

• Supervise reception and administrative staff
• Allocate workloads and monitor performance
• Assist with staff onboarding and induction
• Promote a positive, productive office culture
• Coordinate internal meetings and company communications

Executive Support

• Provide high-level administrative support to senior management
• Manage executive diaries and appointments
• Coordinate meetings, agendas, and minutes
• Arrange travel, accommodation, and company events
• Assist with confidential business projects

Financial Administration

• Process purchase orders and supplier invoices
• Monitor office budgets and expenditure
• Liaise with finance regarding payments and reconciliations
• Assist with procurement and supplier management
• Ensure accurate record keeping of office expenses

Human Resources Support

• Assist with recruitment administration
• Maintain employee records and documentation
• Coordinate leave records and attendance administration
• Support employee engagement initiatives
• Ensure compliance with company policies and procedures

Compliance & Facilities

• Ensure workplace health and safety standards are maintained
• Coordinate office security and access control
• Manage office service providers and maintenance contractors
• Monitor compliance with company operational procedures

Requirements

• Minimum 5 years' experience in office management or senior administration
• Proven experience managing office operations and administration teams
• Strong organisational and multitasking skills
• Excellent leadership and people management ability
• High attention to detail
• Strong written and verbal communication skills
• Excellent computer literacy (Microsoft Office Suite)
• Experience with office systems and administrative software
• Ability to work independently and manage multiple priorities
• Valid South African driver's licence (advantageous)

Personal Attributes

• Professional and highly organised
• Strong leadership presence
• Excellent problem-solving ability
• Reliable and trustworthy
• Calm under pressure
• Positive and solutions-focused
• Strong interpersonal and communication skills
• High level of discretion and confidentiality
• Customer-service orientated with a proactive mindset

What We Offer

• R35,000 CTC per month
• Permanent full-time position
• Opportunity to play a key leadership role within a growing organisation
• Supportive and collaborative work environment
• Career growth and development opportunities
• Work with a passionate team dedicated to creating exceptional experiences across education, events, and marketing

How to Apply

Interested candidates should submit:

• A comprehensive CV highlighting relevant office management and administration experience
• A short motivation explaining why you are the ideal candidate for this role
• Contactable professional references

Email applications to: careers@teambuilder.co.za

School Excursions & Educational Programmes

Position Type: Part-Time | Casual (Daily Rate)
Location: National – Opportunities Available Across All Regions of South Africa
Remuneration: R500 per day (Transport, meals, and activity costs fully covered)

Role Overview

Do you enjoy working with young people, love the outdoors, and want to be part of exciting educational adventures?

TeamBuilder is looking for enthusiastic, energetic, and reliable Facilitators to assist with school excursions, educational tours, leadership camps, team-building events, and experiential learning programmes across South Africa.

This is the perfect opportunity for someone looking to gain valuable experience while getting paid to travel, work with schools, and participate in exciting activities.

No previous facilitation experience is required—full training is provided.

What You'll Do

As a Facilitator, you will help ensure every learner has a safe, enjoyable, and memorable experience by:

• Supervising and assisting school groups during excursions and educational trips
• Supporting learners throughout activities and programmes
• Helping manage group movement, attendance, and schedules
• Assisting lead facilitators with games, educational activities, and team-building sessions
• Encouraging learner participation and creating a positive atmosphere
• Ensuring learner safety and wellbeing throughout the day
• Providing excellent customer service to teachers, parents, and partner venues
• Assisting with event setup and pack-down when required

What's Included

✔ Earn R500 per day

✔ Transport provided

✔ Meals provided

✔ Participate in the same exciting activities and excursions as the learners

✔ Work in some of South Africa's best attractions and destinations

✔ Flexible part-time work that fits around your availability

✔ Meet new people and work as part of an energetic national team

✔ Full training provided

Career Growth

This role is more than just a part-time job.

Successful facilitators become part of our National Talent Pool, where high-performing team members are regularly considered for permanent opportunities within TeamBuilder.

Potential career paths include:

• Senior Facilitator
• Regional Co-ordinator
• Operations Co-ordinator
• Events & Trips Co-ordinator
• Programme Manager
• Office & Administration
• Marketing & Communications
• National Leadership Roles

If you're committed, enthusiastic, and perform well, we'll invest in your development and help you build a long-term career with us.

Requirements

We're looking for people who are:

• Friendly, outgoing, and energetic
• Passionate about working with children and young people
• Reliable and punctual
• Professional and well-presented
• Confident communicating with learners and teachers
• Able to work as part of a team
• Willing to travel when required
• Available on weekdays for excursions and events

Previous experience is beneficial but not essential.

Ideal For

This role is ideal for:

• University and college students
• Recent graduates
• Aspiring teachers
• Youth workers
• Sports coaches
• Outdoor enthusiasts
• Gap-year students
• Anyone looking for flexible, rewarding work while gaining valuable experience

Why Join TeamBuilder?

• Work with one of South Africa's leading educational excursion companies
• Get paid while visiting incredible venues and attractions
• Be part of a fun, supportive, and professional team
• Receive comprehensive training and ongoing mentorship
• Gain experience that can lead to permanent employment
• Build valuable leadership, communication, and event management skills

How to Apply

Please send the following to careers@teambuilder.co.za:

• Your updated CV
• A short motivation explaining why you'd like to become a TeamBuilder Facilitator
• Your region/city of residence
• Your general weekday availability

Applications are open across all provinces in South Africa.

Start your journey with TeamBuilder, create unforgettable experiences for learners, and build a career doing work that truly makes a difference.

National Position

Position Type: Full-Time | Permanent
Level: Junior
Salary: R18,000 CTC per month
Location: Nationwide – Opportunities Available Across All Provinces of South Africa (Extensive Travel Required)

About TEAM BUILDER

TEAM BUILDER is one of South Africa's leading providers of educational excursions, team-building programmes, leadership camps, and experiential learning adventures.

We're constantly discovering exciting new destinations, activities, accommodation, restaurants, and attractions to create unforgettable experiences for schools, corporates, and community groups across the country.

We're looking for adventurous, outgoing individuals who love travelling, meeting new people, and discovering hidden gems.

Multiple permanent positions are available nationwide, making this an exciting opportunity no matter where you're based in South Africa.

Role Overview

As a Junior Site & Experience Scout, you'll travel throughout your assigned region—and occasionally across South Africa—to discover, evaluate, and build relationships with venues, attractions, accommodation providers, restaurants, and activity operators that could become part of TEAM BUILDER's programmes.

You'll play an important role in expanding our national network of destinations while ensuring every experience meets our high standards for quality, safety, value, and customer satisfaction.

This is an exciting career opportunity for someone who enjoys travel, photography, meeting new people, and exploring South Africa.

Key Responsibilities

Site Research & Discovery

• Travel throughout your region to visit attractions, adventure venues, museums, wildlife parks, camps, hotels, restaurants, and educational destinations
• Identify exciting new experiences suitable for schools, youth groups, and corporate programmes
• Evaluate venues for safety, accessibility, cleanliness, quality, and overall experience
• Discover unique destinations that enhance TEAM BUILDER programmes

Content Collection

• Capture high-quality photos and videos of venues, accommodation, activities, and facilities
• Record walkthrough videos and experience highlights
• Collect content for planning, proposals, and marketing campaigns
• Document venue layouts and activity spaces

Supplier & Venue Evaluation

• Meet with venue owners, managers, tourism operators, and activity providers
• Gather pricing, package options, group rates, and operational information
• Assess service quality, professionalism, and guest experience
• Evaluate each supplier against TEAM BUILDER standards

Relationship Building

• Build strong, long-term relationships with tourism, hospitality, and activity partners
• Negotiate competitive group pricing and value-added packages
• Represent TEAM BUILDER professionally at all times
• Maintain an accurate supplier database with updated pricing and contact information

Planning & Operations Support

• Prepare detailed reports after every site visit
• Recommend venues and activities for educational, leadership, adventure, and corporate programmes
• Assist the planning team with itinerary development
• Help expand TEAM BUILDER's national destination portfolio

Travel Requirements

This is a travel-intensive role requiring regular travel throughout your assigned region, with occasional travel to other provinces.

Transport and accommodation for approved business travel will be provided in accordance with company policy.

Requirements

• Excellent communication and interpersonal skills
• Friendly, confident, and professional personality
• Passion for travel and discovering new experiences
• Strong organisational and reporting skills
• Comfortable taking quality photos and videos using a smartphone
• High attention to detail
• Ability to work independently and manage time effectively
• Willingness to travel extensively
• Valid South African driver's licence (advantageous)
• Applicants must be under the age of 30

Previous experience is advantageous but not essential, as comprehensive training will be provided.

Personal Attributes

• Adventurous and curious
• Energetic and enthusiastic
• Friendly and approachable
• Professional and reliable
• Strong networking and relationship-building skills
• Passionate about tourism and experiential learning
• Creative with an eye for unique experiences
• Self-motivated and eager to grow

What We Offer

• R18,000 CTC per month
• Permanent full-time employment
• Multiple positions available across South Africa
• Extensive travel opportunities
• Ongoing training and professional development
• Exposure to tourism, hospitality, events, and educational programme design
• Career progression within one of South Africa's leading experiential education companies
• Work with a passionate, energetic team creating unforgettable experiences

Career Growth

This role forms part of TEAM BUILDER's long-term talent development programme. High-performing Site & Experience Scouts have opportunities to progress into roles such as:

• Regional Events & Trips Co-ordinator
• Operations Co-ordinator
• Programme Planner
• Business Development Representative
• Marketing & Content Creator
• Tourism Partnerships Manager
• National Operations Manager

How to Apply

Please send the following to careers@teambuilder.co.za:

• Your updated CV
• A motivational letter explaining why you would be great at discovering new destinations and experiences
• A link to your Instagram profile (to showcase your personality, travel, photography, or content style)

Part-Time | Event-Based

Position Type: Part-Time | Event-Based
Salary: R1,200 per day
Locations: Cape Town, Durban & Pretoria
Multiple Positions Available

About TEAM BUILDER

TEAM BUILDER delivers premium educational excursions, corporate team-building experiences, conferences, leadership programmes, and VIP events across South Africa.

We're looking for enthusiastic, polished, and service-driven individuals to join our VIP Experience Team, ensuring our guests receive exceptional service from arrival to departure.

If you're passionate about people, enjoy working at exciting events, and love creating memorable experiences, we'd love to hear from you.

Role Overview

As a Customer Concierge – VIP Experience, you'll be the face of TEAM BUILDER for our VIP guests, providing personalised service and ensuring every visitor enjoys a seamless, professional, and memorable experience.

You'll welcome guests, assist with their needs throughout the event, coordinate special arrangements, and work closely with our event teams to deliver world-class hospitality.

This is an exciting part-time opportunity perfect for individuals who enjoy customer service, hospitality, and working in vibrant event environments.

Key Responsibilities

VIP Guest Experience

• Welcome VIP guests with warmth, professionalism, and enthusiasm
• Assist with guest registration and arrivals
• Escort guests to designated areas when required
• Act as the primary point of contact throughout the event
• Ensure every guest feels valued and well looked after

Guest Support

• Coordinate refreshments and hospitality
• Assist with seating arrangements and event schedules
• Manage special requests efficiently and discreetly
• Provide information about the day's activities and programme
• Help guests move comfortably between venues and activities

Event Coordination

• Work closely with facilitators, event coordinators, and venue staff
• Ensure VIP areas remain organised and presentable
• Assist with event setup and guest preparation
• Support the smooth running of programmes throughout the day

Customer Service Excellence

• Anticipate guest needs before they arise
• Resolve issues calmly and professionally
• Deliver exceptional customer experiences at every interaction
• Represent the TEAM BUILDER brand with professionalism and enthusiasm

Requirements

We're looking for candidates who are:

• Friendly, outgoing, and confident
• Well-presented with a professional appearance
• Passionate about customer service
• Excellent communicators
• Calm under pressure
• Highly organised and reliable
• Comfortable working with a wide range of people
• Flexible to work weekends and weekdays based on event bookings

Previous experience in hospitality, guest relations, tourism, events, customer service, or front-of-house roles is advantageous but not essential.

Personal Attributes

• Positive attitude
• Professional and polished
• Excellent interpersonal skills
• Strong attention to detail
• Friendly and approachable
• Solutions-focused
• Team player
• Passion for creating exceptional guest experiences

What We Offer

✔ Earn R1,200 per day

✔ Flexible event-based work

✔ Multiple positions available in Cape Town, Durban, and Pretoria

✔ Meals provided during event days

✔ Work at exciting events, educational programmes, and premium experiences

✔ Receive professional training

✔ Meet new people and expand your hospitality experience

✔ Opportunity to join TEAM BUILDER's National Talent Pool for future permanent positions

Career Development

Outstanding Customer Concierges are regularly considered for permanent opportunities within TEAM BUILDER, including:

• VIP Experience Co-ordinator
• Events & Trips Co-ordinator
• Customer Experience Manager
• Office Administrator
• Client Services Consultant
• Regional Operations Co-ordinator
• Hospitality & Events Manager

How to Apply

Interested applicants should send the following to careers@teambuilder.co.za:

• Your updated CV
• A recent professional photograph
• A short motivation explaining why you would be an excellent VIP Customer Concierge
• Your city of residence (Cape Town, Durban, or Pretoria)

Position Type: Part-Time | Ad-hoc / Casual
Salary: R500 per day
Location: Nationwide – Opportunities Available Across South Africa
All Approved Travel, Accommodation, Meals & Activity Costs Covered

About TEAM BUILDER

TEAM BUILDER is one of South Africa's leading providers of educational excursions, team-building programmes, youth camps, leadership experiences, and corporate events.

We're passionate about creating unforgettable experiences—and we're equally passionate about making them even better.

That's why we're looking for enthusiastic individuals to join our Mystery Experience Reviewer Team and help us maintain the highest standards of quality across our programmes nationwide.

Role Overview

As a Mystery Experience Reviewer, you'll attend selected TEAM BUILDER programmes as a regular participant or guest, discreetly evaluating every aspect of the customer journey.

Your identity as a reviewer will remain confidential while you experience the event exactly as our customers do.

Afterwards, you'll complete a structured review highlighting what impressed you, what could be improved, and recommendations to help us continue delivering exceptional experiences.

Every assignment is different—one week you could be reviewing an educational excursion, the next a leadership camp, adventure programme, or corporate team-building event.

What You'll Be Reviewing

Throughout your visit, you'll assess areas including:

Customer Experience

• First impressions and arrival experience
• Staff friendliness and professionalism
• Communication before and during the event
• Overall customer journey

Venue & Facilities

• Accessibility and ease of finding the venue
• Cleanliness and presentation
• Quality of facilities
• Comfort and atmosphere

Accommodation (where applicable)

• Cleanliness and comfort
• Room quality
• Service standards
• Amenities

Food & Catering

• Food quality and presentation
• Variety and dietary options
• Service efficiency
• Overall dining experience

Activities & Facilitation

• Quality of activities
• Facilitator professionalism and energy
• Safety standards
• Organisation and time management
• Participant engagement

Overall Experience

• Value for money
• Event atmosphere
• Attention to detail
• Memorable moments
• Recommendations for improvement

Key Responsibilities

• Attend assigned events discreetly as a regular guest
• Observe every aspect of the customer experience
• Capture photos where appropriate
• Take detailed notes throughout the programme
• Complete comprehensive evaluation reports after each assignment
• Provide honest, constructive, and objective feedback
• Maintain strict confidentiality regarding your role

Who This Role Is Perfect For

We're looking for people who:

• Love travelling and exploring new places
• Enjoy events and unique experiences
• Have excellent observation skills
• Notice the small details others miss
• Can provide fair and balanced feedback
• Enjoy writing reviews
• Are naturally curious and analytical
• Have a friendly, professional personality
• Can blend in naturally without drawing attention

Requirements

• Reliable, punctual, and professional
• Honest and objective
• Excellent attention to detail
• Strong written communication skills
• Comfortable taking notes and photos
• Own a smartphone with a quality camera
• Willing to travel when required
• Able to maintain confidentiality at all times
• Able to work independently

Previous experience is not required—training and reporting guidelines will be provided.

What We Offer

✔ Earn R500 per day

✔ All approved travel, accommodation, meals, and activity costs covered

✔ Flexible part-time, assignment-based work

✔ Travel to exciting destinations throughout South Africa

✔ Attend educational programmes, camps, excursions, adventure experiences, and corporate events

✔ Receive structured training before your first assignment

✔ Join TEAM BUILDER's National Talent Pool for future opportunities

Why Join TEAM BUILDER?

• Experience incredible destinations across South Africa
• Get paid to attend exciting events and activities
• Make a real impact by helping improve customer experiences
• Flexible work around your schedule
• Meet new people and build valuable experience
• Be part of one of South Africa's leading experiential learning organisations

How to Apply

Please send the following to careers@teambuilder.co.za:

• Your updated CV
• A brief motivation explaining why you'd make an excellent Mystery Experience Reviewer
• Five recent photos that showcase your personality and lifestyle
• Your current city or town of residence
• Your general availability for assignments